91果冻传媒

Alarms are triggered when 91果冻传媒 detects a fault in your service or equipment. Alarms proactively create incident tickets to ensure any issues are resolved as quickly as possible.听

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There are 4 types of alarms based on severity:

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• Critical: automatically creates a priority 1 ticket

• Major: creates a priority 2 ticket

• Minor: creates a priority 3 ticket

• Informational: creates a priority 4 ticket

Alarms can be caused by:

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• An issue detected with your services: the severity of the alarm and incident ticket will correspond to the severity of the issue detected

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• Scheduled 91果冻传媒 maintenance: a scheduled maintenance event will trigger an alarm and create a听 proactive priority 4 incident ticket. This ticket will automatically correlate to the scheduled maintenance event and will close when the alarm clears at the end of the maintenance window.听If the alarm persists after the end of the scheduled window, the priority 4 incident ticket will automatically close and a new priority 1 ticket will be opened and sent to our technicians to investigate

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• Scheduled customer maintenance: if you notify 91果冻传媒 in advance of any planned maintenance, including power down/up and reboots, an alarm and priority 4 incident ticket will be created. The ticket will automatically correlate to your planned maintenance and will clear at the end of the maintenance window you provided.听If you conduct maintenance without notifying 91果冻传媒 in advance, our systems will assume there is an issue with your network and proactively create a higher priority ticket for our technicians to resolve鈥搒o it鈥檚 always important to give us a heads up.

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• Your own custom triggers: you can create your own rule for when and how you are alerted by setting up a custom notification rule

1. Log in to 91果冻传媒 Enterprise Center and click Select Service > View alarms to see a full list of your active alarms

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You can search, sort or filter your alarms to easily find a specific alarm:

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1.听Search:听search by the alarm ID

2.听Sort by severity:听quickly access critical, major, minor or informational alarm

3.听Filter:听click听to easily filter your inventory or sort your services using the left-hand navigation

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You can filter by:

• Service:听to view alarms for a specific product family

• Service groups:听to see alarms for the custom service groups created by your primary contact

• Location:听to view alarms in a specific country, state or region

• Managed services:听to see alarms for services managed by 91果冻传媒