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Note: Fields marked with * are required

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How to create an alarm or repairs notification:

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1. Log in to听

2.听Click the 听button at the top of the screen, or. click 听at the top of the screen
3. Click Create Rule or click the Create Rule button
4.听Enter your preferences and click Add Rule to save your rule

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How to stop receiving alarm or repairs notifications:

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1.听Click the听听button at the top of the screen, or. click听听at the top of the screen
2.听Deselect the Enable checkbox next to the rule that you'd like to stop receiving notifications for

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How to delete or edit notifications:

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1.听Click the听听button at the top of the screen, or. click听听at the top of the screen

2. Click the trash can icon and then the Delete button on the next modal if you would like to delete the rule permanently

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How to change your preferences for alarm and repairs notifications:

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1.听Click the听听button at the top of the screen, or. click听听at the top of the screen
2.听Select the rule you'd like to change by clicking the rule name or the pencil icon
3.听Enter your preferences and click Add Rule to save your rule

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How to add a co-worker to receive alarm and repairs notifications:

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1.听Click the听听button at the top of the screen, or. click听听at the top of the screen
2. Select the rule you'd like your co-worker to receive notifications for听by clicking the rule name or the pencil icon
3. Under People to Notify,听 click the Select people to notify link听
4.听In the panel that appears, type your co-worker's name and select the checkbox next to their name
5.听Click the Select button in the Notify Others panel and then click the Add Rule button to save your changes

Note: To keep your information secure, you will only be able to add people who are also authorized to view the same customer proprietary network information (CPNI).

Note: Fields marked with * are required

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How to change your billing notifications:

1. Click your name in the top right of the screen and select听
2. Under听Notifications Rules, click听the rule you'd like to change
3. Update the听Rule Condition听options according to your new preferences and click听Save

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How to听temporarily disable a billing notification:

1. Click your name in the top right of the screen and select听听from the dropdown menu

2. Under听Notification Rules, click the rule name you'd like to stop receiving notifications for and select听Disable Rule. To enable the notification in the future and begin receiving notifications again, follow the same steps and select Enable Rule

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How to permanently delete a billing notification:

1. Click your name in the top right of the screen and select听
2. Under听Notification Rules, select听the rule you'd like to delete. This will delete the rule and prevent notifications from going to anyone associated with the rule

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How to exclude a specific person in the billing notification from receiving notifications:

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1. Click your name in the top right of the screen and select听

2. Click听the rule you'd like to edit

3. Under听Notification Address, deselect the email(s) you'd like to stop receiving notifications
4. Click听Save听to update your changes

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How to permanently delete all billing notifications:

1. Click your name in the top right of the screen and select听Manage Notifications >
2. Under听Notification address list, click听听the email you'd like to unsubscribe. This will prevent all notifications from going to that email

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How to create an order notification:

1.听Click on your name at the top of the screen and select under User Settings from the dropdown
2. Select Order from the Define Rule dropdown
3. Select your preferences and click Submit

听Note: Fields marked with * are required

1. Log in to


2. Click at the top of the screen in the global navigation

3. Click Create Rule and update the 鈥淕eneral Information鈥� section.

听 听 听 a.听 听Select, "Network Maintaince," from the "Notification Type" dropdown.听

听 听 听 b.听 听Select the CLE that you want the rule to be applied to. If there is just one CLE then it will be pre-populated.听听
听 听 听 c.听 Selection the region that you would like to receive maintenance notification for with his rule.

听 听 听 d. Give your subscription rule a helpful name and description.听

听 听 听 e.. Choose to set up notifications for听

听 听 听 听 听 听 1. the entire company and CLE.听

听 听 听 听 听 听 2. Specific billing accounts.

听 听 听 听 听 听 3.听 specific circuit IDs

听 听 听 听 听 听 4. Specific service IDs

听 听 听f.听 听Select whether or not you would like to be notified when the听 听rules is triggered. Ypu can also select other team members听 that听 have VEC

听 听 听 听 听 听accounts to be notified when the rule is triggered.听

听 听 听g. Save your rule.听

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听 听 Note: Fields marked with * are required

听 听 Watch video of this feature on our

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1. Navigate to the notifications page by clicking 鈥淣otifications鈥� in the global navigation

2. Click the 鈥淧references鈥� tab next to the 鈥淣otifications,鈥� and 鈥淩ules鈥� tab.听

3. Edit your scenario preference to determine if you would like to receive confirmation notifications when the scheduled maintenance has been completed.

4. Edit your impact type preferences to determine if you would like to receive 鈥淢inimal Service Impacting鈥� notifications in addition to听


5.Edit your language preferences. 鈥淓nglish鈥� is a default selection that cannot be changed. You can add additional languages as needed.


6.Apply your preferences to ALL network maintenance听 notifications.


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Note: Fields marked with * are required

Watch the video of this feature on our rules.听

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Support for Network Maintenance Notifications

If you have questions please go through our customer support channels:

US and Canada Customers:

800.569.8799 (M-F 9AM-6PM ET)

Live Chat (Sun 8pm- Sat 8pm ET)

EMEA, APAC, LATAM Customers:

00.800.4321.5432

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