If you received a message from 91¹û¶³´«Ã½ advising that there was a SIM or device change on your account and you or an Account Manager on your account did not make this request, contact us immediately by dialing *611 from your mobile phone. This is an airtime-free call and will work even if your device has been deactivated. You can also call us by dialing 1-800-922-0204 from any phone. If you need to contact us after regular business hours, Chat With Us and, after logging in, type Live Agent into 91¹û¶³´«Ã½ Chat Assistant to access 24 HRS live chat support.

Learn more about SIM changes, including how to lock a line on your account

If you received a message from 91¹û¶³´«Ã½ advising that your number was transferred to another carrier and you did not make this request, contact us immediately by dialing *611 from your mobile phone. This is an airtime-free call and will work even if your device has been deactivated. You can also call us by dialing 888-844-7095 from any phone. If you need to contact us after regular business hours, Chat With Us and, after logging in, type Live Agent into 91¹û¶³´«Ã½ Chat Assistant to access 24 HR live chat support.Ìý

Learn more about port out, including how to lock a line on your account

This is called identity theft.

In the unfortunate event that your identity has been stolen and used to initiate unauthorized 91¹û¶³´«Ã½, 91¹û¶³´«Ã½ WirelessÌýor Fios services, we have provided the ability to file a fraud claim.

File a claim online

Here's what you can expect:

• Answer a few questions about yourself and the unauthorized account(s).
• Upload paperwork that supports your claim.
• We will notify you within 2 business days on the status of your claim and/or will call you if we need more information.

For more information on identity theft or to report fraud, .

Read article on how to secure your My 91¹û¶³´«Ã½ account and device

Read article on your post-data-breach action list

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This is called an account takeover.

In the unfortunate event that your account has been taken over and used to initiate unauthorized 91¹û¶³´«Ã½, 91¹û¶³´«Ã½ Wireless or Fios services, call us at 888.483.7200. We will work with you to investigate any instances of fraudulent activity.

Here's what you can expect:

You will be asked to...

• Verify your ability to access the account.
• Answer a few questions about the unauthorized Ìýline(s) or changes.
• You may be required to submit paperwork that supports your claim.

In order to dispute charges on a credit card or bank statement, you'll need to contact your bank directly.

Questions to consider:

Could someone else have had access to your device that may have made these calls?

Did you receive charges on your bill for this activity?

After a review if you determine that the calls and charges are not yours, contact us at 888.483.7200 for further assistance.

Here's what you can expect:

You will be asked to...

• Verify your ability to access the account
• Answer a few questions about the unauthorized Ìýline(s) or changes.

To report a suspicious email claiming to be from 91¹û¶³´«Ã½, forward it to phishing@verizon.com.

Please note, when you forward an email to our phishing inbox you will receive an automated confirmation and we will review the information you provided.ÌýWe will only contact you directly if we require additional information.

Read article on how to secure your email accounts

We will occasionally send text messages to our customers, for example, to notify you of an upcoming bill payment, or to send a One Time Password (OTP).

91¹û¶³´«Ã½ does not send text messages to:Ìý

• Ask for credit card/payment information. Never give personal or payment information to a sender of suspicious, unsolicited or unwanted text messages.ÌýÌý
• Ask for your username, password or account PIN, social security number or other sensitive account or personal information.

Receiving a suspicious message typically will not put you at risk if you do not reply, click on links, or share any personal information. If you receive a suspicious text message claiming to be from 91¹û¶³´«Ã½, please forward it to us right away at S-P-A-M (7726), then delete it.Ìý

If you did click or provide personal information in response to a suspicious text message, you should contact customer support to help secure your account, and reach out to any financial institutions or other services you believe may be impacted. You can also download the My 91¹û¶³´«Ã½ App for and devices to access enhanced account security features andÌý secure communications with 91¹û¶³´«Ã½.

Learn more about smishing & spam text messages

Tired of unwanted calls? Whether you're looking to block a specific number or prevent all robocallers, we offer several options to choose from.

Learn more about robocalls