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Do you need to disconnect your 91果冻传媒 Fios service?
We’re sorry to see you go. If you need to disconnect your 91果冻传媒 Fios service you can either:
- Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand.
- Disconnect using My 91果冻传媒* by either:
- Choosing Disconnect Service on the My 91果冻传媒 Account Dashboard.
- Choosing Disconnect Service on the My 91果冻传媒 Account Settings page.
- Signing in to and tapping Chat
- Type “Cancel” in the Ask a question box.
- Follow the prompts to disconnect a line or chat with a live agent.
Note: For 91果冻传媒 mobile account, visit How to disconnect lines or cancel your 91果冻传媒 mobile phone service.
*Exception: Disconnecting online is available to customers with Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other home services (e.g., High Speed Internet, DSL, etc. ) must contact Customer Service to disconnect.
Already disconnected your Fios service?
After we’ve disconnected Fios service, you can still sign in to to:
- Check status.
- Learn what to expect with your final bill.
- Track the status of pending refunds.
- Make sure we’ve received your equipment return.
FAQs
If I disconnect my Fios service will I have to pay an early termination fee?
When I disconnect, will I have to return my equipment?
When I disconnect, what happens to my Auto Pay and Paper-Free Billing?
I have a credit balance, when will I get that back?
Options when you’re moving, going away or need service changes
We know sometimes things change. Whether you’re looking to move, cut costs, or simply pause (suspend) your Fios service, 91果冻传媒 has the solution for you.
Moving? You may be able to stay with 91果冻传媒.
If you're moving to a new location, check to see if 91果冻传媒 home internet service is available there. ?
Going out of town?
If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your 91果冻传媒 services instead.
Find out how to suspend service.
Ready for a plan change?
Sign in to My 91果冻传媒 to make changes to your account or explore other service options.? You can easily make the changes online.?