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How to become a hybrid user

Last updated: 04/10/2023
How to become a hybrid user

Step-by-step guide

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Introduction

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A hybrid user has access to both My Business and 91¹û¶³´«Ã½ Enterprise Center with a single user ID. By becoming a hybrid user, you can view wireless and wireline services online with one single user ID, which provides a unified landing page experience.

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Toggle between Wireless & Wireline

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    In the top navigation under the logo, use the drop-down menu to toggle betweenÌýInternet & Wired CommunicationsÌýandÌýWireless & Mobility.

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If you are an existing My Business user

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    UnderÌýUser Settings, selectÌýAccess Request.

    On theÌýAccess RequestÌýform, enter your 91¹û¶³´«Ã½ Enterprise Center invitation code orÌý91¹û¶³´«Ã½ Enterprise Center billing account orÌý91¹û¶³´«Ã½ Enterprise Center circuit ID.

    If you have an invitation code from the Wireline invoice, you will be automatically processed in real-time.

    If you do not have an invitation code, your request will be submitted toÌý91¹û¶³´«Ã½ Enterprise Center CPNI authorizer or 91¹û¶³´«Ã½ customer service team for processing and approval.

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If you are an existingÌý91¹û¶³´«Ã½ Enterprise Center user

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Prerequisite: Self-registration is enabled for the My Business EPCD.

    UnderÌýUser Settings, selectÌýAccess Request.

    On theÌýAccess RequestÌýform, enter your wireless number or billing account number and selectÌýGO.

    Register by selectingÌýWireless access requestÌýand entering your wireless number.

OR

    Register by selectingÌýVerify who are youÌýand enter your account password, account balance, and last payment amount.

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If you are an existingÌý91¹û¶³´«Ã½ Enterprise Center and My Business user

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    Access request can be initiated from either system.

    If started from 91¹û¶³´«Ã½ Enterprise Center:

    My Business access will be granted to theÌý91¹û¶³´«Ã½ Enterprise Center user ID based upon the information supplied (wireless number or billing account and the self-registraion set up)

    If additional access is desired, repeat the access request or an administrator can upgrade user access

    Note:ÌýMy Business user ID may no longer be used and could be deleted

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